You can download your returns form here.
When can I return an item?
You can return an item* bought online for any reason within 30 days*** (14 days for in store purchases) from the day you received it, as long as it is unworn, unwashed, free from marks and retains all original packaging & labeling. When returning an item, all promotional items must be returned with them. Boxer shorts and other forms of underwear are non-returnable for hygiene reasons. Please note you cannot return store bought purchases for a refund to our online depot as we cannot process the refund without the credit card details.
How can I return an item?
You can return through DPD for just €4.95 by clicking on the link below and selecting Diesel.ie/Lemap
Click here https://dpd.ie/Returns#/ .
- Continue as guest.
- Retailer- Diesel.ie.
- Reference/ order number.
- Reason for return.
- Print Label.
Please note this is a return service between you and DPD and diesel.ie take no responsibility for any lost parcels.
You can send your returns by post or courier to our head office address which is given below. Please ensure your package is adequately insured as we are not liable for items until they are signed for at our offices. To complete your return, we require a receipt or proof of purchase. Please forward with a return form enclosed in your package. We recommend that you use a carrier that will provide a traceable return process as until the parcel is received in our warehouse it remains your responsibility. Items bought in-store cannot be returned online.
If you would like to return through the post or another courier. Our full delivery address is:
Rosemount Business Park,
You can also return or exchange an item by filling in a returns form and dropping into your nearest Diesel store (Please note refunds processed this way can take an extra 5 working days as they must be sent back to our online depot to be processed). See a list of our stores here.
Who covers the cost of returning an item?
Unfortunately we do not offer free returns and you must cover the cost of returning your item to us.
In an instance were an item is faulty, you must contact us first so we can manage the return process. We will try to repair or replace a faulty item first.
How long does a refund/exchange take?
From being received at our warehouse it usually takes no more than 72 hours*** for us to process. Refunds should show in your account 3-4 working days & exchanges 3-5 working days later.
Outlet returns to store can take 5-7 working days as they must be sent back to our Online depot to be processed.
***Please note processing times are subject to change during busy periods, e.g. Christmas.
Important InformationIf you wish to return an item bought as part of a multi-buy promotion (e.g. 3 for 2, Buy One Get One Free, Buy One Get One Half Price etc.), you will forfeit any saving/benefit made based on the initial multi-buy offer.
General Return Conditions
We are confident that you will be happy with your purchase(s). However in the event that you are not completely satisfied with your order we will be happy to offer you a full refund for the value of the product. In order to do so the item(s) must be in new, unworn condition with all packaging and garment tags still attached.
We advise that all customers check items thoroughly on receipt of goods, prior to removing and disposing of labels and original packaging.
You must request a return within 14 days of receiving the item(s)
Returns received in worn condition will not be refunded, and may be subject to a 50% restocking fee on the price of the item(s) or may be directly returned to the purchaser.
All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes or import duties incurred in delivery.
If you are exchanging an item for the same item in a different size, pattern or colour you are responsible for the cost of shipping the item to us, but the re-shipment cost of the exchange order is free.