When can I return an item?
You can return an item* for any reason within 30 days (14 days for in store purchases) from the day you received it, as long as it is unworn, unwashed, free from marks and retains all original packaging & labeling. When returning an item, all promotional items must be returned with them.Boxer shorts and other forms of underwear are non-returnable for hygiene reasons.
How can I return an item?
You can send your returns to our head office address which is given below. Please ensure your package is adequately insured as we are not liable for items until they are signed for at our offices. To complete your return, we require a receipt or proof of purchase. Please forward with a returns form enclosed in your package.
Our full delivery address is:
Unit 1 Northwest Business Park,
Christmas extended returns policy
We will accept returns up to the 14th of January
Who covers the cost of returning an item?
You will need to cover the cost of returning the item to us. Upon inspection of the returned item, we will reimburse the postage costs of your item only if it is faulty/damaged.If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
3 For 2 Returns Terms & Conditions
- Cheapest item free
- All items are subject to availability
- If qualifying items are returned within the 30 day guarantee, only the discounted price will be refunded
- The offer is not available in conjunction with any other offer
- If any paid item forming part of the qualifying purchase is returned for a refund, then the qualifying purchase will cease to be a qualifying purchase and the complimentary product must be returned in an undamaged state.
How long does a refund/exchange take?
From being received at our warehouse it usually takes no more than 72 hours* for us to process. Refunds should show in your account 3-4 working days & exchanges 3-5 working days later.
*Please note this will change around our busy periods, eg Christmas
*Additional non-returnable items:
Gift cards, underwear
* This does not affect your statutory rights
Download our returns form